Question 1

Which payment methods can I use?

Accepted Answer

You pay securely through our checkout, including iDEAL and credit card. The available methods are shown at checkout.

Question 2

What are the shipping costs and delivery time?

Accepted Answer

We ship to the Netherlands, Belgium and Germany. The exact shipping costs and delivery time are shown at checkout.

Question 3

Can I track my parcel?

Accepted Answer

Yes, you receive a tracking link by email as soon as your order ships.

Question 4

Are the models handmade?

Accepted Answer

Many of our scale models are shaped and finished from metal by hand. Small differences between pieces are part of the charm - they make your model unique.

Question 5

How do I maintain a metal model?

Accepted Answer

Dusting with a dry or slightly damp cloth is enough. Avoid leaving the model in a damp room for long periods and it will look great for years.

Question 6

Can I pick up my order?

Accepted Answer

Yes, you can pick up your order in Biezenmortel. Choose 'pickup' at checkout; we'll let you know once your order is ready.

Question 7

Can I return my order?

Accepted Answer

Non-personalized items can be returned within 14 days of receipt (statutory right of withdrawal), provided they are undamaged and complete.

Question 8

What if my order arrives damaged?

Accepted Answer

Email us within 48 hours with photos of the damage and your order number at service@petrolmetal.com, and we'll sort it out quickly.

Question 9

Will I receive an invoice?

Accepted Answer

Yes, you automatically receive an invoice by email after payment.

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